We will always treat your personal information and that of your prospective tenants or debtors as completely private and confidential and will not give any details to anyone without your consent except in exceptional circumstances or where the law requires us to do so.

We may therefore share your information with third parties to carry out credit checks or debt collection services or to protect both ourselves and our clients against fraud or debt, and to prevent money laundering.

By providing us with information, you are expressly authorising us to use it in accordance with this policy.

The information which you provide or which we obtain through our dealings with you or in connection with your application will be held on computers and other records owned by Raeburn UK Limited and Etheringtons Solicitors. Parkmatic Publications Limited, as a marketing intermediary, will restrict its records to contact details only.

Under the Data Protection Act 1998, you have a right to see and receive a copy of information held about you on our records (on payment of a fee) and to ask for any inaccurate details to be amended. For the purposes of the Data Protection Act 1998, the Data Controllers in relation to any personal data you supply are Raeburn UK Limited and Etheringtons Solicitors.

The information you provide is used to carry credit checks and referencing and for debt collection purposes and to deal with your enquiries generally. Our application forms and on-line forms make it clear what  information we need and indicate how we will use it.

We may obtain information from you or your prospective tenants directly, from third parties which you have authorise to act on your behalf, or from other organisations such as banks, building societies, insurance companies, employers, suppliers, government agencies, guarantors, referees and credit reference agencies.

Information about you and your prospective tenants will be used to enable us to give credit ratings and credit scores, to make insurance decisions, make lending decisions, recover debts, verify your identity, to detect and prevent fraud and money laundering. This may mean passing your details on to authorised third parties or receiving information about you from third parties.

Applications and the personal information they contain by or for more than one party to an agreement will result in a connection between the two at the credit reference agency.

By carrying out a credit reference search, we may also access the Council of Mortgage Lenders Possessions Register which records all properties taken into possession. The credit reference agencies may use your information for statistical purposes.

If we cannot trace you, we may pass your details to a Tracing Agency.

As part of our service we may use your contact details only to keep you informed about our products and services which we consider may be of interest to you, either by letter, telephone, or e-mail. We will always give you the opportunity to tell us if you do not wish your information to be used for these purposes by ticking the relevant opt-out box on the application form. You can also write, telephone or e-mail us at any time to ask to have your name removed from our mailing list or unsubscribe.

We do not pass on contact details or share any information with outside companies for their marketing purposes.

If we use external companies to carry out work on our behalf, such as the addressing of letters, we will use reputable companies with robust processes and tight security, and our contract with them will not allow your information to be used for anything else.

We may record or monitor telephone calls for security and staff training purposes.

If you contact us by e-mail or register with us on our web sites we will record your e-mail address and add this to our e-mail newsletter mailing list as a SUBSCRIBER. Should you not wish to receive our e-mail newsletter or other correspondence you can opt out by returning the e-mail with UNSUBSCRIBE in the subject line.

For your own security you are advised to keep a record of any confidential information you send to us by e-mail and to keep this information to the minimum required for us to carry out the service. In return we will minimise confidential information about you or your prospective tenants in any e-mail that we send to you.

Our websites currently do not use cookies.

Always read the privacy policies of linked sites as this privacy policy will not apply once you enter the other site.